For Sitefinity support in Cloudvanti, we refer the support based on the license support plan

 

Professional Support Plan

Online Marketing Support Plan

Enterprise Support Plan

Initial Response Goal (Mon - Fri)

24h

24h

24h

Business-Critical, Severity 1, Issues

4h

4h

1h

Phone Support

16h/day (Mon-Fri)

24h/day (Mon-Fri)

24x7

Escalation Requests

Yes

Yes

Yes

Patches

Yes

Yes

Yes

7-day Bug Fixing

 

 

Yes

Custom Patches

 

 

Yes

Refer to Sitefinity official website for more details on the support plans offered for Sitefinity.